Customer Support Frequently Asked Questions (FAQs): All You Need to Know
What types of hair products do you sell?
We specialize in offering premium-quality hair products, including bundles, closures, frontals, and wigs in various textures and lengths. Our collection is designed to meet your style needs with affordability in mind.
Are your hair products 100% human hair?
Yes, all our hair products are made from 100% high-quality human hair. They can be dyed, bleached, restyled, and maintained like natural hair.
How can I place an order?
To place an order, simply browse our products, select the desired options (length, texture, etc.), and add them to your cart. Proceed to checkout and complete your payment to confirm your purchase.
What payment methods do you accept?
We accept all major credit and debit cards, as well as other secure payment options available at checkout.
How long does shipping take?
Orders are processed within 24 hours (excluding weekends and holidays) and typically arrive within 5–10 business days, depending on your location.
What is your return and refund policy?
We offer a 14-day return and refund policy. To qualify for a refund, the hair must be unused and returned in its original condition. Please note that customers are responsible for return shipping costs. Kindly read the full details here.
Can I cancel my order after placing it?
Yes, you can cancel your order within 24 hours of placing it. Please contact us immediately to request a cancellation.
How do I care for my hair products?
Proper care includes gentle washing, conditioning, and using heat protectants when styling. Detailed care instructions are provided with your order for specific product types.
Do you offer discounts or promotions?
Yes, we occasionally run promotions and discounts. Be sure to follow us on social media pages @duchessryn to stay updated on special offers.
How can I contact your customer service team?
You can reach us via the contact form on our website, or send an email to contact@duchessrynhairs.com. Our customer service team is available Monday through Saturday to assist with your questions or concerns.
